Shipping & Returns

SHIPPING

Currently, we offer UPS shipping for all orders within the contiguous 48 states. We do offer expedite shipping options, just select it at checkout if all items are in stock or enter a comment to contact you with expedited shipping rates. Orders delivered to a P.O. Box can be subject to an additional shipping charge because UPS won't deliver to such addresses. We send email notifications for all orders. Domestic delivery times from our Florida warehouse are usually 1-10 business days. A signature is required for all shipments, so we encourage you to ship your order to work. During checkout just provide a different shipping address.

RETURNS

Your satisfaction is very important to us. You can return any NEW and UNOPENED product in the manufacturer’s original packaging within 30 calendar days from the ship date. The item must be accompanied with the original invoice, so make a copy for your records. We charge a 20% restocking for all returned items. Products that have been installed cannot be returned. Items being returned for manufacturer defect require return shipping to the manufacturer; if manufacturer deems product defective, item will be replaced. Items accepted for defect return to manufacturer will not be assessed a restocking fee. 

You must send an email request for a return address and authorization. Please do not send items without a return authorization; these items will be refused.

If we make an error on the item(s) we ship to you we will happily incur all shipping costs relating to the error, including shipping the mistaken order back to us and reshipping the correct merchandise to you. There are no fees associated with this part of the process. Please contact us by emailing within 2 business days noting your order number and the discrepancy.

Shipping and handling fees are not refundable. Special ordered products cannot be cancelled or returned.

Please ship the items back to us prepaid and with the proper packaging. For your protection, make sure to insure the package. We cannot be responsible for lost or damaged packages.

We offer two options for exchanges: we will either wait until we have received your returned item before we ship out the new product. Or on your request we can ship out the new product right away, charge it to your credit card and issue a refund when we receive your return.